How can we help?

Call us

Monday - Friday 08:00 - 21:00
Saturday - Sunday 09:00 - 17:00
Central European time (excluding Christmas & Easter)

UK 0330 057 1803
US +1 888 217 5964
Canada +1 437 562 9282

Please note event/show tickets which you can not attend due to a reason that is not covered by ticket refund protection can not be changed by us, may we suggest you contact the online ticket agency and ask if they can change the date for a more appropriate date for you.

Securemybooking.com can help you with general advice regarding our ticket protection we can not give advice on if your refund will be accepted or the status of your refund.

If you submitted a claim to www.ticket-refunds.com please check your email for the last status update.

Sorry, this is something you will need to speak to the agent/venue about as we can only help people with queries regarding our ticket protection.

Please check your email confirmation if you are unsure of the venue/ticket agent you purchased from.

Please visit Terms & Conditions and choose the country and select "What am I Covered For?"

We are not the venue/ticket agent we can not help with any enquires regarding shows, discounts or age restrictions.

If you have any questions of this nature please check the venues/ticket agents website for their contact details.

If you have a query regarding ticket protection (Secure My Booking) on your order which you believe was added in error you must contact the venue/agent from where you purchased your tickets.

We have no access to your booking and the protection wasn't sold by us.

To submit a refund claim please visit www.ticket-refunds.com