Ticket Reimbursement

Secure My Booking

What is it?

Event tickets are typically sold on the basis of no refund, no cancellation or under an unclear refund policy depending on a number of factors confusing to the customer. SecureMyBooking allows you offer a product which gives customers peace of mind when booking.

Customers who cannot attend an event will forfeit the cost of their tickets unless they can resell them which is often against the terms and conditions of sale. If last minute illness, accident, inclement weather or transportation delay makes attendance impossible customers are often left with no way of recovering the cost of purchase and can leave a negative feeling towards the venue.

JMM has offered ticket reimbursement programs to venues, event organisers and ticket agents since 1994. Our SecureMyBooking program ensures that customers who cannot attend an event will be reimbursed the full cost of their ticket purchase, including all fees and additional items purchased at the same time as the tickets.

The benefits for SecureMyBooking’s clients include

  • Encourages early booking
  • Enhances customer service
  • Gives piece of mind to customers
  • Allows you to offer a clear refund policy
  • Can create a new revenue stream

What does it cover?

  • Death/accident/illness to you
  • Death in your immediate family
  • Adverse weather
  • Jury summons
  • Private vehicle breakdown
  • Member of the Armed Forces called to duty
  • Public transport failure
  • Burglary, flood or fire at your home
  • Strikes, Riots, Civil Commotion, Martial Law
  • Cancellation, Abandonment, Postponement or Relocation of the Event

Who needs it?

We recommend offering SecureMyBooking’s ticket cover to your customers if you are a venue, festival or attraction and have a clear no refund policy or have an unclear refund policy which you wish to make formal and clear. We can work with most ticketing systems to include the cover as an optional extra in the ticket purchase process making it simple for you and the customer.

SecureMyBooking’s ticket cover can also be extended to include costs of the customer’s transport and accommodation in addition to the ticket price, ensuring that all the customer’s costs for attendance at an individual event are protected.

For further information please Contact Us