Refundable Tickets – Australia

For a worry-free ticket purchase, you may choose to make your tickets refundable while purchasing from the ticket seller and be able to obtain refund should you be unable to make it to your event for the reasons listed in the sections below.

It’s easy for you to apply for a refund and for just a fraction of the cost of your tickets, you will be able to recoup 100% of the paid ticket price (including booking fees).

When can a Refundable Ticket Holder apply for a refund?

Should the Refundable Ticket Holder be unable to attend the booked Event as a direct result of:

incapacity caused by an Accident, Bodily Injury or Sickness or a personal medical emergency before the Event.
incapacity of a Dependent through Accident, Bodily Injury or Sickness first commencing before the Event necessitating the support of the Refundable Refundable Ticket Holder.
Adverse Weather preventing attendance at the Event.
Travel Delay on the day of the Event due to a cause outside of the control of each of the Refundable Ticket Holders
that solely and directly prevents the Refundable Ticket Holder’s continued transit to the Event.
death of the Refundable Ticket Holder.
death of a member of Refundable Ticket Holder Immediate Family within thirty (30) days before the date of the Event.
strikes, riots, civil commotion, martial law, Terrorism.
the Refundable Ticket Holder’s inability to attend due to being a member of the armed forces who is unexpectedly called to duty.
the unavoidable requirement for the Refundable Ticket Holder to remain at home due to serious damage to the Refundable Ticket Holder’s home or place of business caused by fire, aircraft, explosion, storm, flood, subsidence, earthquake, falling trees, burst pipes, lightning, malicious persons or theft within 3 days before the days of the Event.
the unavoidable requirement of the Refundable Ticket Holder to perform jury service where the jury summons was first received by the Refundable Ticket Holder after the date of ticket purchase.
the Refundable Ticket Holder being summoned to appear at court proceedings as a witness where the witness summons was first received by the Refundable Ticket Holder after the date of ticket purchase.
the Refundable Ticket Holder thirty (30) days before the date of the Event being Relocated by their current employer for work more than 100 miles from the Venue and which the Refundable Ticket Holder was unaware of at the time of ticket purchase.
the Refundable Ticket Holder within thirty (30) days before the Event date being unexpectedly made compulsorily Redundant.
the inability of the Refundable Ticket Holder to attend an Event due to a government-mandated travel ban in the Refundable Ticket Holder’s home region/country being implemented after the purchase of the ticket(s) preventing the travel of the Refundable Ticket Holder to where the Event is taking place.

When can a Refundable Ticket Holder not apply for a refund?

refunds in respect of tickets for a Cancelled Event or an Abandoned Event and/or closure of the Venue.
the inability of the Refundable Ticket Holder to attend a rescheduled Event.
Any Known Circumstance, other than a pre-existing medical condition, being in the public domain, at the time of the ticket purchase, that prevents the Refundable Ticket Holder from attending their booked Event.
Non-Appearance of any Participant.
National Mourning.
death, Bodily Injury or Sickness of the Refundable Ticket Holder directly or indirectly caused by a criminal act committed by the Refundable Ticket Holder.
failure of the Refundable Ticket Holder in the Event of Bodily Injury or Sickness to consult a duly qualified medical practitioner and comply with the medical advice given by the medical practitioner.
actual or threatened war, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection, military or usurped power, confiscation, nationalisation, requisition or destruction of or damage to property by or under order of any government or public or local authority.
Refundable Ticket Holder failing to observe and comply with the requirements of any law, ordinance, court or regulatory body of whatever jurisdiction.
Refundable Ticket Holder’s lack of care, diligence or prudent behaviour.
a situation the Refundable Ticket Holder was aware of at the time of purchase.
inability to gain or maintain a Visa in or denial of entry to the country the Event is scheduled to take place, howsoever caused.
fraud, misrepresentation or concealment by the Refundable Ticket Holder.
financial failure of or financial default by anyone.
any additional costs incurred by Refundable Ticket Holder in relation to their refund application.any reason not listed in “When can a Refundable Ticket Holder apply for a refund?”

General Conditions

Any fraud, misstatement, concealment or negligent statement in the information provided in the making of a refund application shall render the application voidable.
Where a ticket covers multiple days for a single Event the value of the ticket will be split by the number of days equally when a refund is applied for is less than the full duration of the ticketed Event.
Any and all refund payments due under the terms and conditions of the Refundable Ticket may be made payable to a third party(s) as directed by the Customer. Payment of such refunds shall be a sufficient and complete discharge of all of the obligations to the Customer and/or the Refundable Ticket Holder in connection with said refund application(s).
Refundable Ticket is governed by in accordance with the applicable law of the State of Victoria and subject to the exclusive jurisdiction of the courts of the State of Victoria.

How Does a Refundable Ticket Holder Apply For A Refund?

Refund requests should be submitted online at www.ticket-refunds.com within sixty (60) days of the Event.
Refundable Ticket Holder will be asked to provide evidence to support their request for a ticket refund including, but not limited to:
a doctor’s certificate or hospital letter confirming the dates and nature of Refundable Ticket Holder incapacity/illness.
a copy of the death certificate, order of service or obituary notice.
evidence such as an official police report, insurance claim for vehicle damage, report from a roadside assistance service or a repair invoice.
confirmation of a delay from a public transport provider which details the cause, date and extent of a delay.
a copy of Refundable Ticket Holder summons for jury service.
web links from a reputable national news outlet detailing the circumstances surrounding the request for a refund.
confirmation detailing the Adverse Weather Event from bulletins issued by local or government agencies and / or web links from a reputable national news outlet.
a building’s insurer/loss adjuster’s report or report from the emergency services which clarifies the nature and extent of the damage.
official armed forces document.
any reasonable additional evidence Refundable Ticket Holder are asked for.

make a refund application