Claims should be submitted online within sixty (60) days of the incident. However, we should point out that the reimbursement programme covers a list of circumstances in which you may apply for a refund and we are unable to consider any circumstances that are not listed.
You may be asked to provide any of the following when making a reimbursement claim:
Doctor’s certificate or hospital letter confirming the dates and nature of your incapacity/illness. You can use our quick and easy form by downloading here
A copy of the death certificate
Evidence such as an official police report, insurance claim for vehicle damage, report from a roadside assistance service or a repair invoice. Confirmation of a delay from a public transport provider which details the cause, date and extent of a delay.
Copy of your summons for jury service.
Weblinks from a reputable national news outlet detailing the circumstances of the refund application.
Written evidence issued by an independent authority that supports the circumstances of the application. Confirmation from the Venue of the restricted access or closure.
Confirmation from the Meteorological Office detailing the adverse weather, weblinks from a reputable national news outlet.
A buildings insurer / loss adjuster’s report or report from the emergency services clarifying the nature and extent of the damage.
Evidence of your prior engagement. confirmation of the cancellation, abandonment, postponement or relocation of the Event.
Official Armed Forces document.
Any reasonable additional evidence you are asked for.