Ticket Refund Protection – United Kingdom

For a worry-free ticket purchase, you may opt into the SecureMyBooking Ticket Refund Program to obtain a refund should you be unable to make it to your event for the reasons set out in the Program.

From traffic delays, illness, adverse weather conditions, strikes, accidents and more, it’s easy for you to apply for a refund. For just a fraction of the cost of your tickets, you will be able to recoup 100% of the paid ticket price (including fulfilment and administration fees) if you are unable to make it to your event for one or more of the reasons set out in the Program.

COVID-19 (Coronavirus) FAQ

What is covered?

  • Death of the Ticket Holder or a Dependant from COVID-19
  • The Ticket Holder have tested positive within the 5 days before the event
  • The inability of the Ticket Holder to attend an Event due to a government-mandated travel ban in the Ticket Holder’s home region/country being implemented in relation to COVID-19 after the purchase of the ticket(s) preventing the travel of the Ticket Holder to where the Event is taking place
What can I get a refund for?
How do I apply for a refund & supporting documents required
What will I not get a refund for?
Important Program Conditions
Definitions