Ticket Refund Protection – USA

For a worry-free ticket purchase, you may opt into the SecureMyBooking Ticket Refund Program to obtain a refund should you be unable to make it to your event for the reasons set out in the Program.

From traffic delays, illness, adverse weather conditions, strikes, accidents and more, it’s easy for you to apply for a refund. For just a fraction of the cost of your tickets, you will be able to recoup 100% of the paid ticket price (including fulfilment and administration fees) if you are unable to make it to your event for one or more of the reasons set out in the Program.

What is covered?

  • Death of the Ticket Holder or a Dependant from COVID-19

  • The Ticket Holder have been ordered to Self-Isolate, having registered a positive test result from an authorised health service provider or test centre for COVID-19
  • The inability of the Ticket Holder to attend an Event due to a government-mandated travel ban in the Ticket Holder’s home region/country being implemented in relation to COVID-19 after the purchase of the ticket(s) preventing the travel of the Ticket Holder to where the Event is taking place

What is not covered?

  • Ticket Holder not attending an Event due to fear of contracting COVID-19
  • Ticket Holder’s Self-isolation that has been entered into without a positive COVID-19 test result provided by an authorised health service provider or test centre
  • Inability to attend an Event due to a government-mandated Quarantine on arrival in either the country of the Event or on the Ticket Holder’s return to the Ticket Holder’s country of residence
  • Cancellation of an Event (whether due to COVID-19, or any other reason(s))
  • Inability to attend an event due to COVID-19 status proof, proof of vaccine, or mask-wearing rules being imposed by the Venue
What am I covered for?
How do I apply for a refund & supporting documents required
What am I not covered for?
Important Program Conditions
Definitions